Client:
SalesForce / Genesys International
Brief:
Sales and Customer Service Training
Overview:
Aframe in conjunction with SalesForce and Turning Point Corporation have partnered with Genesys University to develop an industry leading sales and customer service online training package for contact centre agents.
Genesys is the worlds number 1 contact centre technology provider with wide spread distribution channels which will see Quality Conversations delivered to a diverse international community. Quality Conversations covers 25 topics that are designed to ensure that contact centre agents are engaged in more persuasive sales conversations, and more satisfying customer service conversations.
