Client:
Jetstar
Brief:
Systems Training
Overview:
Jetstar engaged Aframe to develop an e-Learning solution for their contact centre agents learning and development. The online induction allows the agent to complete all training and commence work without any need for trainer interaction. The solution covers all policy, product, procedure, systems and sales training with all content being deployed via the Aframe Learning Management System for measurement and assessment. The e-learning solution developed by Aframe is used in multiple locations, including International locations. The e-Learning delivered significant improvements in agent job performance (reduced handling times, increased sales etc).
