Articles
The following are a collection of articles written by Aframe employees regarding Aframe's thoughts on current eLearning trends, and industry trends on the topics of Online Induction, Learning Management Systems and Call Centre Training.
Enhanced bandwidth and going green helps power resurgence in e-learning solutions
Article Summary: Companies making significant capital investment in new systems and technology to meet the challenges of today’s businesses environment need to support such investment with effective training and learning programs. To ignore this risks not achieving the ROI benchmarks they have set.
Aframe Introduces the next step in Learning Technology: Skills Optimiser
By Joel Percy - General Manager, Contact Centre Business
Article Summary: Aframe has launched an ambitious project, Skills Optimiser, to performance manage and facilitate staff learning and growth through identifying key staff skills and develop individual training plans. Skills Optimiser is being rolled out across the entire Salmat SalesForce workforce, over 5,000 staff, providing a complete performance and learning management system for the entire organisation.
Eliminate Next Button Fatigue Syndrome and Maximise Training Budgets through Immersive eLearning
By Jesse Kingsley - Creative Director
Article Summary: In the wider commercial and government world eLearning, or online training, is often represented by an abundance of glorified Power Point presentations. Back and next buttons rule supreme, and while this type of eLearning can provide some visually interesting content it doesn't necessarily engage learners for long. However, if you’re prepared to spend more on eLearning a whole new teaching and learning opportunity is uncovered.
Learning Management Systems – A Natural Evolution
By Paul Drew - General Manager, e-Learning Business
Article Summary: A Learning Management System provides targeted, timely and relevant training to employees. This increases employee performance and consequently drives increased business performance.
Building a Strong Foundation for Employee Engagement: Adding Value to the Induction Process with eLearning
By Simon Hann - Chief Executive Officer
Article Summary: Traditionally employers have viewed the induction process as a formality, a procedure for passing on essential information to new starters. But an induction program can be much more than this. It can be an opportunity to cement a new employee’s commitment to the company. By adding a high quality eLearning component to the induction process, employers can engage and impress new employees, building on the positive impression made during the recruitment process.
Salmat SalesForce and Aframe: Empowering Contact Centre Agents by Delivering Targeted, Engaging, and Effective elearning
By Joel Percy - General Manager, Contact Centre Business
Article Summary: Today's contact centre agents are expected to know more and more products and services than ever before, all in the name of first call resolution. Through the use of effective eLearning technologies provided by Aframe, agent skill sets can be greatly enhanced by allowing the trainee to learn at their own pace, and in their own style. eLearning offers a range of educational outcome and cost reduction benefits for contact centre training delivery. These include reductions in training delivery time, increased agent skill sets, continuity in training delivery and greater content engagement. With over 16 years experience as a leader in the contact centre industry Salmat SalesForce has developed an extensive collection of unique training philosophies, skills, knowledge and training delivery methods that are tried and tested during every conversation held on behalf of their clients.
What I’ve Learnt From Consulting With eLearning
By Sandra Dallimore - Instructional Designer
Article Summary: One of the key aspects of consulting to clients interested in using an external provider for their eLearning development, is making sure that the client’s expectations are managed from the outset. It’s also essential to the project’s success to apply a sound methodology to the design of the eLearning as you would any other training development. Moreover, you need to remind your clients that eLearning is just one of many different delivery mediums.
